TERMS OF DELIVERY

Delivery is through DPD Curier only within Romania, within 5 business days from the successful placing of the order if the product is in stock at the address specified by you. In the case of a Force Majeure situation, delivery may be delayed. Please indicate the address where you can be found between 9am and 18pm on business days because deliveries will only be made during this time. The SHIPPING tax is 16 Lei on all orders in Romania.

WARNING: 

We have the right to refuse shipping to customers who failed to fulfill any of their obligations regarding TAGG. Also, the contract will be interpreted and executed in good faith. Any abuse will result in an interruption of any contractual relationship. 

Orders are processed and delivered form Monday to Friday, excepting legal holidays. Orders placed after 4 PM will be processed and shipped the next day. Orders placed Friday after 4 PM, won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail.

TAGG cannot be held responsible for the unforeseen delays. For security reasons, you have to sign the delivery form. We do not deliver to mailboxes or postal offices. Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please let us know of any inadvertence in writing, both in the courier company documents and at office@taggstore.ro. If your product arrives deteriorated, we recommend returning it in his initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.

RETURN POLICY

The buyer is entitled to notify, in writing (on email at office@taggstore.ro), to waive the purchase without penalty and without giving any reason, within 14 working days after receiving the product. 

The direct costs to return products are the responsibility of the buyer. To exercise the right of withdrawal, you must inform us, in writing, by filling in and sending the Return Form to our email address: office@taggstore.ro. Reimbursement will be completed within 30 days, starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the products must be in the same condition as when delivered and the products must not be used or damaged. The package has to come with the original order and delivery documents and it must also contain the Return form, filled with all the necessary information.

To settle your refund claim, as soon as possible, we recommend returning the products through DPD Courier or other Courier Company that delivers in Romania. The purchaser may choose to change the returned product with another of our products, if available on stock. In case you want to replace the returned product with another one available in stock, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account. The refund of the returned product will be completed within 14 days, into the bank account. If you receive an order other than yours, please, contact us within 72 hours (office@taggstore.ro) to report the situation and we will ensure that the product would be replaced with a new product or a refund. In this case, the delivery costs for product return and replacement, if any, are borne by TAGG. For packages that show visible damage at the courier receipt, we recommend to refuse their reception.